PCP Role in Service Coordination

WPCP is committed to improving access to services for all people, and to improving the quality of care and quality of life of people living in the Wellington Shire through a coordinated, collaborative approach to service coordination.

The WPCP is also committed to strengthening the capacity of the Gippsland health care providers to further the coordinated regional approach to Service coordination.

To achieve this, the WPCP will:

  • Facilitate Service Coordination Working Group meetings, focusing on coordinating and improving systems and practice to ensure best outcomes for service users.
  • Continue to implement the Better Access to Services (BATS) framework by progressing common practices, processes, protocols and systems for initial contact, initial needs identification, referral, assessment and care planning by member organisations.
  • Support the implementation of e-referral.
  • Work to improve communication about clients (especially those with chronic disease and complex needs) with general practice, leading to more active GP participation with other service providers involved in the client’s care.
  • Support the continued roll out of the region wide Better Health Care in Gippsland service coordination Project.

Communication

To further support partnership development, information relating to WPCP activities will be made available to all interested parties on a regular basis. The Service Coordination Working Group will report on activities as follows:

  • Strategic documents, agendas, minutes of meeting and notes of forums will be distributed to Working Group members or any others in attendance and available to others on request.
  • All interested people will be advised of activities, meetings and other issues through the WPCP Newsletter issued monthly and via this website.
  • Reports on the progress of working groups and other relevant projects will be made available to member agencies and the community through this Website and PCP meetings.
  • Information of general interest to the community will be communicated appropriately.
  • Reflecting our commitment to a coordinated regional approach to service planning and delivery, the WPCP will maintain strong links with all Gippsland Primary Care Partnerships, the Gippsland Health Promotion Task Group and with the Gippsland Health Services Partnership, including participating in meetings and contributing to planning and strategic directions for the region.